Thursday, September 3, 2009

Viral Marketing – Using It To Your Advantage

In our technologically expanding world, where the Internet is the most available form of media, Viral Marketing is an extremely effective form of advertising. Before the Web explosion, this form of advertising would have been referred to simply as “word of mouth” or getting your message out by having your customer base spread the word.

Why Use Viral Marketing?

There are several studies that state that if someone has a good experience, chances are they will tell a few close friends. However, with a bad experience people will repeat it to anyone who will listen. Since the pace of the Internet is so much faster than that of word of mouth, you will want to be careful with the messages you put out there. The message you put forth can spread, and spread quickly, whether that message is good or bad.

Viral Marketing is exactly what it sounds like – advertising that works like a virus does. It can be as simple as a message that is attached at the bottom of an email. Like a virus, as the email is sent from one person to another, so goes the attached message. It is like an electronic version of that famous television commercial that said “you’ll tell two friends, and they will tell two friends, and so on and so on…”, only with the World Wide Web, one well placed message can have the ability to reach millions with one click of the mouse.

Remember when Hotmail was starting? You could only get an account if a friend sent you an email with the link. Everyone wanted one, and emails spread like wildfire. And BMW had that great campaign with very famous directors, a very new Clive Owen and very short movies – all on the Internet, which was becoming a brand new venue for movies. You may not have enough money in your advertising budget to hire Clive Owen, but there are still things you can do to attempt some viral marketing.

Essential Features

To tap into the potential power of a viral campaign you will need a few essential elements – free products or services that are easily transferred to others using existing communications networks. These products or services should be something that will exploit people’s natural behaviors and emotions. Some examples beyond commercials would be how-to guides, surveys, best-of guides, educational guides, tools, widgets, quizzes and badges.

Sometimes nothing grabs peoples attention faster than the word FREE. Free trials, free email accounts, free anything can put you in a potential customer’s head. Free can get your name out there and introduce people to the goods or services that will generate future revenues for your business.

There are rewards you can offer as well. Rewarding loyal customers with anything from percentage rebates and coupons for future purchases to free gifts for their continued patronage is another outstanding way to make sure that your ‘virus’ continues to spread.

Know Your Customers

Knowing and understanding your customer base will make your viral marketing more successful; tracking and analyzing what motivates them to want to pass along your message. You need to know what makes them tick. What is going to make the working mother of three take the time out of an already incredibly busy day to not only be drawn to your message, but also be interested enough to pass that message along to the other extremely busy moms in her address book?

As an example, say you have an errand-running service. You could offer a day of running errands to the lucky winner of a contest. All you have to do to enter to win the free day of errands is to register by clicking the link to your website. Strategies such as these can be a bit more effective as the people that register tend to have an interest in the services you offer.

If you can zero in on who your customer is, this type of marketing can be quite inexpensive and highly effective. Online surveys and questionnaires can also be quite useful in getting inside your customer’s head. They can and should be your most valuable resource when it comes to figuring out what they want. Careful consideration of your customer’s needs and the commitment to meet those needs is what will ultimately make you successful in business.

Viral Marketing is a useful tool and it’s something to think about along with your other online marketing strategies. However, you still need to create something unusual and useful that people will naturally want to share and tell others about.

With the Internet there are opportunities to reach a much larger number of people much faster than in decades past. However, the basic marketing rules still apply if you want your viral marketing campaigns to be successful. Know your products or services. Know what demographics you are targeting. Get in their head and figure out what they need to feel compelled to not only spend their hard earned money with you, but what will make them want to keep coming back, and more importantly, bringing their friends with them.

This article courtesy of SiteProNews.com

Wednesday, September 2, 2009

Put Some SocialOomph Into Your Tweets

TweetLater, over the weekend, changed its name. They are now going by SocialOomph. You can read the official announcement on their blog.

I’ve been using Tweetater – uhm, SocialOomph – now for over six months and I’ve got to say, it’s a great service. I like the fact that I can preschedule tweets for my Twitter account and schedule them to run on a particular time schedule. I also like the fact that I can run multiple accounts through the service.

But the reason they’ve changed their name is still a bit of a mystery, albeit an exciting one. I’m on the edge of my seat waiting to see what other services SocialOomph comes up with next. Here’s what they say on their blog:

To date we have been focusing on providing productivity solutions for Twitter users. We decided to change our name to allow for future expansion into other social media solutions, and to ensure that our brand does not conflict with any current or future legal rights of the Twitter organization.

In other words, this seems like a CYA move, but it also implies a bit of an opportunity move. I’m anxious to see what this “future expansion” is that is mentioned. Will SocialOomph offer services to make managing Facebook and/or LinkedIn easier for businesses? How about YouTube and MySpace? The implication seems to be that SocialOomph will become a third-party social profile management service. I like that.

Meanwhile, today, the management features it offers for Twitterers are awesome. Currently, you can perform the following functions through SocialOomph:

  • Schedule tweets in advance
  • Pre-program and automatically send direct messages
  • Track important keywords as they are tweeted
  • Create draft messages that you can re-use
  • Track your clicks through Bit.ly URL shortening service
  • Automate your follow/unfollow habits
  • Vet your followers so you can follow only those people you want to follow
  • Run an unlimited numer of Twitter accounts
  • Purge your DM inbox to delete unwanted messages
  • View @Mentions and Retweets for all of your accounts
  • Publish a personal tweet stream as an RSS feed or in XML or Javascript
  • Delegate your account to someone else to manage

I think you’ll agree, that’s a lot of features, and MOST OF THEM ARE FREE!

Yes, I said most of them. You see, SocialOomph has a free service and a paid professional service. In order to delegate your account to another party, you have to purchase the professional version, but it’s very affordable. I highly recommend SocialOomph if you are a Twitterer and want an easy-to-use application to manage your Twitter accounts.

I encourage you to check out SocialOomph for yourself. If you are a blogging customer of ours we’ll manage your SocialOomph account for you for $100/month and incorporate it with your blog. If you are not a blogging customer of ours, we’ll still manage your account for $150 per month. Just give me a call at 717-528-4005.

Get your SocialOomph account right now.



This article courtesy of SiteProNews.com

Are Your Clients Looking for You?

Wake Up – Your Clients Are Looking for You!

If you’re going to use the power of the Internet to try to find clients, you have to first understand how prospective clients are going to find you. You need to drop your preconceived notions about how you see your business, and start thinking about how potential clients are going to see your business. To do that, you need to try to put yourself in their shoes.

Understanding Web Searches

Let’s suppose, for example, your business is centered around providing consulting to customers who need help with back pain in New York. When you sit down to start designing your web strategy, you might hire a copywriter to create content with the keywords, “back pain consultant,” or “pain coaching.” However, those terms won’t likely bring you much in the way of good, solid traffic from potential clients.

In fact, the only people who are likely to search for “back pain consultant” are people like you whose business is helping people with back pain. People trying to solve a problem don’t typically search for things like “coaching” or “consulting.”

Instead, you need to consider how exactly those prospective customers are going to search. They might search for the rather generic phrase, “back pain,” or they might be a little more specific and search for something along the lines of “back pain help” or “treatment for back pain.” Other potential clients will use more of a question-based approach, such as searching for “how can I reduce back pain?” In the case of many niches, such as our back pain example, it’s likely that potential clients will also use a geographic or regional term. Most assume that they need to see someone in person for treatment. So “back pain help new York” might be a common search phrase.

From Information to Solutions

Something else you need to think about in terms of how potential clients are going to find you on the web, is what stage of searching the potential client is at. Understanding whether or not the potential client is ready to buy is key to your marketing strategy.

There are several stages a person goes through before they’re ready to buy:

Identification

This is the earliest point at which a potential client can identify a felt need. It might be back pain, for example. It could be a desire to make money from the comfort of your home. It might be that the person wants to learn a new skill, take up a new hobby, or just improve their overall well-being. At this stage, the person isn’t usually ready to buy. They’re still feeling their way through the problem, and putting words to it.

Web searches at the identification stage tend to be information-based. The objective isn’t to solve a problem, it’s to understand the problem. At this stage, a person might search for “types of back pain” or “back pain symptoms,” but they aren’t as likely to search for “back pain help.”

Clients at this stage are the least likely to buy. However, if you can hook a potential client at this stage, you may get her to come back later on when she is ready to buy. Some remain in this stage; once they learn about the topic they want to learn about, they simply leave it alone forever. They decide that it’s not a problem they want or need to invest any more time and energy trying to solve.

Information

Once a person has identified a need or a problem, they usually set out to learn about it in-depth. They start seeking the advice of experts. This is a transitional stage, where it is more likely that they’ll buy than at the identification stage, but where most people don’t rush into anything. At this stage, web searches tend to be information-based again. However, these searches tend to focus on the other end of the need or problem: how to fix it. So here a person might search for “back pain solutions” or “back pain treatment options.” This is where real value-added content comes in handy on your website.

Being able to provide usable and reliable information helps to position you as an authority in your niche. Once the customer is ready to buy, they’ll remember your expertise and come back to you.

Purchase-Ready

At this point, the potential client is ready to buy. They understand the problem or need, know what can be done about it, and are ready to pay someone to get their solution. These are your best prospects, and the easiest people to convert into a sale. People who are ready to buy can get very specific in their search terms. They might search “back pain treatment in New York” or even “back pain physiotherapist.” Their search terms indicate that they don’t just want to know about a problem or a need, but that they’re ready to fix it.

Many potential clients don’t search the web at this stage, however. During the first two stages of their web search process, they have probably identified a reliable source of information. At that point, they’re more likely to go back to that reliable source than they are to search randomly for someone else. If that authoritative source doesn’t offer a direct solution, that’s when the potential client will start their search.

Marketing Across the Stages

Effective marketing for your coaching business will at least touch on each of these stages. While the details and specific tactics may vary from one niche to another, most coaches will want to spend their time in the second stage. By providing useful information to potential clients, you build your image as an authority in your field. Not everyone will seek your services, however most will. By adding real value, you create a positive experience for the client and engender a certain degree of trust. When the time comes for a solution, they’re going to come to you rather than randomly searching on Google (or flipping through the Yellow Pages, for that matter).



If you’re struggling to implement a simple, effective internet marketing strategy then Anton Pearce can help. With over 10 years of experience helping professionals to build their online business Anton can show you the changes you need to make to get more leads, more clients and more sales from your website. Visit http://antonpearce.com for more free and paid resources to power-up your marketing.



This article courtesy of SiteProNews.com

Marketing in the New Technological Eco-System

eco systemThere is a whole technological Ecosystem developing before our eyes, that we can either ignore; adapt to slowly at our own pace (recommended!); or race to embrace. These new methods of network marketing provide us with everything from enhanced lead generation, to high level CRM (Customer Relationship Management). Knowing that many industries are slow to move in the technological arena, I am confident that this “Snapshot” will be eye-opening to many of you!

Our Top 5 Sites for Social Networking and Micro-Blogging

These are not just communication devices to chat from, they generate leads and help close sales by increasing exposure and developing relationships. Another purpose they serve is to increase your organic ranking, as search engines are now sending traffic to your site based on these social networking “traffic sources”. Here are just a few to consider…

1. LinkedIn - Use LinkedIn for business referrals and leads. A great way to introduce men to your business. This business-orientated site is used for professional networking and has a primary demographic of males averaging 41 years of age. Your developed “connections” are people you know and trust in the business. Your connections, connections & their connections (called second degree and third degree connections) allow you to be introduced to possible business opportunities. You can join relevant alumni, industry, or professional groups of your choice.

2. Twitter – Use Twitter to notify your clients of latest business developments; promotions and business initiatives. Demographic of 35-49 is biggest. This “follow-me” site allows you to put in up to 140 characters which are displayed on your profile page and delivered to those who have subscribed to, or are following you. You can restrict or allow open access to your “tweets”. It’s free unless you use SMS (short message service). 6 million unique visitors monthly. Currently the fastest growing site in the Member Communities category for 2009. Although discovered by the media, still under 7% of the population uses it, but growth over last year was a whopping 1,382%

3. BizNik – Use BizNik to establish yourself as an expert in the spa industry through articles and content. BizNik is for people building real businesses. It’s a good place to go to share conversation about your business and entrepreneurial endeavours. The site is based on relationships, not referrals. You can teach a seminar; post on the boards; download your articles; host an online event; attend an online event, etc.

4. Facebook - Use Facebook to “tap into the fountain of youth”. Join in by city; workplace; school, etc. You can choose your friends and use privacy settings which allow you to control what type of information is automatically shared. The most popular application is the ability to upload unlimited photos. You can now also send “gifts” for $1.00 with a personalized message to your friends; and post free classified ads to those in your network. 228% growth year over year, with the fastest growing demographic being those 25 years and older.

5. MySpace – Use MySpace to recruit, educate, introduce and increase awareness of your business and industry as a whole. One of the fastest growing websites of all time, with the primary user being 18 years of age and older. This interactive network is a user-submitted site of friends, groups, videos, musicians, photos, blogs, etc. You can use “bulletins” to deliver your message; designated groups can share a common page and message board; full service classified listings are available; you can upload recordings, and much more.

More options… bebo.com; care2.com; classmates.com; del.icio.us; digg.com; flickr.com; friendster.com; meetup.com; orkut.com; ryze.com; stumbleupon.com; yahoo!360; xanga.com; to over 100! And once you have made those decisions, consider these next two systems that are here and should be “coming down your pipes” SOON…

Mobile Marketing

This is the ability to reach consumers on their mobile devices, “where they are”, with incentive advertising and email campaigns. Still in its early stages, perfecting mobile-friendly formats and savvy ways to deliver your message to this captive audience will require a unique approach and your research. Studies show that ad agencies big and small are all rushing to develop mobile- based promotional tools – it’s going to be huge and it’s coming fast. It’s time for you to catch up with exploding consumer online demands. Still only 19% of mobile users have used mobile marketing, but critics say that it increases consumer awareness by up to 24% and increases intent to purchase by almost 5% – that’s good… Start capturing new data, preferences and interest levels from clients now! Some stats: 3.3 billion people worldwide have mobile phones Over 200 million operate phones with text messaging capabilities in North America Over 174 million have phones capable of browsing the web in North America Check out: http://www.mobilemarketer.com/cms/lib/1718.pdf

The Virtual Office

Your office must be wherever you are – you can conduct business from almost anywhere today. If you’re on the move, you’ll need a cell phone/smart phone/personal digital assistant with wireless web. While on the go, use instant messaging and social networking sites to alert, modify, and monitor staff and client wants and needs, on the spot. Your virtual office might consist of some, or all of these: * Videoconferencing and/or teleconferencing combined with presentation software that will allow you to communicate with several people in real time, around the world;

  • Live streaming video enables the user to view in real time, anything from a demonstration of spa services, to an onsite, hand-on educational program
  • Web-hosted scheduling and booking tools will allow you to manage appointments online;
  • Blogs, eNews and Forums are important informational tools to help endorse your brand;
  • Web conferencing (webinars) make it simple to hold live interactive seminars with anyone at any time;
  • Podcasts are great marketing tools as well as a great educational means for teaching and training staff and your target markets;
  • Online video has climbed 340% in recent years, as a means to introduce; learn; and sell from;
  • Online sales (shop with us) are fast becoming necessary as a passive, supplementary revenue stream in the spa environment.

If necessary, consider hiring a Virtual Assistant/Cyber Assistant (VA/CA – just Google) and get help with new ways on getting things done in a cyber-environment. Enjoy!



This article courtesy of SiteProNews.com

Tuesday, September 1, 2009

10 Most Effective Questions for Take-Action Testimonials

Client testimonials can make or break a web site. They are a vital factor in establishing a relationship of trust with new visitors to your site. Visitors want to see that others just like them have hired you or purchased your products and have successfully overcome some hurdle or some issue. Better yet, when the testimonials specifically note how the client’s life or business has been enhanced by buying your product or service, the visitor then begins to believe that it will help her overcome a similar issue, as well.

Several years ago I updated one of my sites. I continued to get phone calls from potential clients who wanted to hire me, but the calls were much different than I had gotten previously. The difference was that I spent the duration of the phone call in sales mode to convince them to hire me, which is something I hate to do. I’d never had to do that before. Typically when someone would call me, they were already sold on the concept of hiring me and just wanted to know when we could get started.

I racked my brain to try and figure out what in the world was going on and what had changed with these prospects. Suddenly it hit me that in the update of my site, my client testimonials had gotten lost in the process and weren’t on the new site. This gave me the motivation I needed to get additional testimonials from satisfied clients and determine how to best display those testimonials for maximum impact. Once I added those to my new site, things returned to normal and those rave reviews did all of my selling for me.

So, now you know that testimonials can serve as an important sales tool on your web site. How do you go about getting testimonials that say something more compelling than, “Jane is great to work with!”, which is useless for all practical purposes.

Here are ten questions you can ask your clients to get results-oriented testimonials for your online business:


  1. What factors made you to choose my business to assist you with ?

  2. What were your preconceived notions about using . For example, “What were your perceptions about working with an accountant before we started?”

  3. How has that perception changed since you hired me/bought my product?

  4. What do you like most about working with me/using the product?

  5. Did you expect it would work as well as it did?

  6. Did you have any objections/hesitations before you decide to hire us/buy the product? If so, what were they? How did we overcome your hesitation and objections?

  7. What are the three biggest benefits of working with us/using the product? OR How has your life changed/things changed since you began using our service/product? Please be as specific as possible (i.e. we increased sales by 25% in 3 months; I lost 15 pounds in 20 days; I doubled my income last year). You may also want to ask this as a before/after question, i.e. “How are things different now after hiring us than they were before you hired us?”

  8. If you were to recommend me to a colleague, friend, or business associate, how would you describe the way I provided my service to you (or, the way I helped you achieve a certain result)?

  9. Is there anything else you’d like to add that I haven’t yet asked about?

  10. Can I share this information in our marketing materials?

If you don’t have any client testimonials on your site, it’s not to late to go out and solicit a few. Use some or all of the questions noted above to increase the trust visitors have in your services and products and increase your sales dramatically!


This article courtesy of SiteProNews.com

Your Good Reputation and How to Market It

To make your business grow in the right way, many things have to be taken into consideration. Marketing and advertising your products and services are the most important. Without developing and implementing intelligent brand marketing and promotional strategies, it will be impossible to see an increase in you customer base.

Marketing is how you let people know about your products and services. Obviously, the quality of your products and services makes people come back over and over again. However, you need to do something to get new customers and that is where using different marketing strategies lends a helping hand.

Reputation marketing is one technique that can create an impact. According to this marketing strategy, you get more customers when others know about your reputation. This is another way of saying that reputation drives word-of-mouth marketing.

A good reputation is the single most valuable asset your company can have. Knowledge and experience are high on the list, but both of those qualities can be bought – you can always hire smart and experienced people to help you. A good reputation can take a long time to earn but can be lost in a moment.

As you gain a body of satisfied customers, your reputation will grow naturally. Internet reputation management will help you protect your good name online.

For the online portion of your business, you’ll have to market your products in a slightly different way than for a brick and mortar business. It is important for all business enterprises with an online presence to pay attention to search engine optimization. If you can’t do it yourself, you may want to hire qualified SEO service professionals to make specific changes to your website so it will be easier to access the site to purchase products or services. These optimizers are the people who can help you with Internet marketing and reputation marketing. Using a qualified, professional SEO service to establish a strong online presence is always beneficial to a website.

Article marketing is another way of promoting your website and products. This can build your reputation as well. If you write articles with quality information that people are searching for and submit them to directories, you will become a known expert. This will give you and your business the credibility to compete in your business arena. It will also let you gain trust with potential customers. If they read your articles and like them, they will be less hesitant in buying products or services from you.

Here are some tips to get more out of article marketing.

Content

Content is all-important. People go to the Internet for information; they don’t want to read a sales pitch. If your articles have valuable information, people will trust and value your opinions and maybe head to your website when they want to buy. Keep to the point in your articles – brevity is best. Consider all the ways you can approach your topics for a good variety of articles. Organize your content with bullets, numbers or headings to help get your point across and make your articles more readable. And, last but not least, make sure you have a strong title that will grab readers’ attention.

Keywords and Resource Box

Before setting pen to paper or fingers to keyboard, do a little research on using keywords and phrases. See what words you would type into a search engine to find information that your target audience would want. You can use these words in your article, but don’t go overboard or your article will sound artificial.

The resource box at the end of your article is the place where you can put a link back to your website. This is where you can make your sales pitch, describe your website and link back to it.

Proofread and Publish

Proofread everything. If the content you send out to represent yourself is sloppy, with spelling and grammatical errors, it will reflect badly on you, tarnish your reputation and by association, your products or services. If you aren’t a good proofreader, find some friends and listen to their comments.

Publishing your article on your website will strengthen the content of your site and will build your credibility. You can also send out your articles to online article directories. You can even cross-link by placing links in your articles to other articles that you’ve written.

Yet another way to promote your website and gain a good reputation is by using Social Media Marketing. Visit forums and discussion boards and actively participate in the discussions. You want to try to keep up with your participation; showing up and then vanishing can hurt your reputation. Make sure you include a link to your website or email in your postings. And always observe proper etiquette.

The bottom line is that your reputation is the biggest asset you have. If you do not have good reputation, it is impossible to get any success in business. People don’t like losing their money, and that is the reason they research before choosing any particular company.

If you have enough content conveying valuable information to potential buyers, you will always be able to see an improvement in your business. So, always consider the option of reputation marketing. You can either handle the marketing on your own or you can go with a professional company for assistance. It doesn’t matter what you choose as long as you stay aware of your online reputation and use it to your advantage.


This article courtesy of SiteProNews.com

Keys To Great Email Strategy

The foundations of strategy don’t change, but transferring it to email require a different level of thinking these days. I was teaching my daughter backgammon and talking about the strategy of the game. She very simply said, “My strategy is to win.” After laughing, I said “Winning isn’t a strategy, it’s a result.” But she had a good point; we seem to think very cause and effect in our business. We either think too narrowly in determining what winning means — or we think so long-term that we lose sight of the strategic things that really worked.

Strategy to me is an evolving thing that includes establishment of goals, objectives, tactics, and an iterative methodology that allows you to create dimensional approaches across many segments, products and channels.

To be successful in email strategy doesn’t start with a communication strategy. It starts with a framework for how you’ll make decisions. Here are some elements that should be included in this framework:


  1. What are your monetary goals and objectives for your program, and how do they change by segment and/or product mix? This isn’t just a revenue view; it’s a profit view, a cost of reach, direct and indirect value of response, and the variables associated with the cost of running your program. These are all critical levers you’ll have to make decisions on “in-motion.”

  2. What are the consumer actions and motivators that drive a purchase decision? Not just, why do they buy? But, what motivates them to buy, what type of information do they need in what part of the lifecycle? How does it evolve by segment? What type of support does your site, call center, or sales force play in this? What are the tasks your customer must take to complete a purchase — and how does your operations support those?

  3. What competitive considerations are important to your business — and how do they impact the ways your customers make decisions? This isn’t as simple as saying, we offer a better product or our competitors offer a competitive product cheaper. You must develop a strategy that can react quickly to market conditions and competitive promotions and adjust to consumer demands. How will you gather this competitive insight, consumer response and make decisions on this information? It’s critical that you set some business rules upfront for how you will react to competitive considerations. This includes creating “and/IF” scenarios and outcomes. If you don’t create strategy around this, you will find yourself in reaction mode without well-thought-out plans, ultimately distracted from your program and strategies.

  4. How you create customer segments is critical to effective strategy. You’ll quickly find that if you make it too complex, you’ll never develop a complete strategy that is doable. It’s critical that you create actionable segments that can be catered to in-program. Just because you can create dynamically driven segments and event-driven communications doesn’t mean you will have the time or resources to truly optimize all the segments. Your strategy should define the core primary and secondary segments and prioritize each. I typically put them into “high value,” “low value” and “invest” categories, allowing for variations in approaches and techniques.

  5. Lastly, your framework should include simple hypothesis-driven testing. Sounds simple: You want to learn something, so you test it and get a result. But anyone who’s worked in this space long enough knows that test results are rarely “pure” and rarely tell a complete story. At best they inform direction, not tactics. Your strategic testing framework should include how often you’ll test, what hypothesis you want to solve, and what are the actions you’ll take once you’ve proven or disproven this thinking. (it may be frequency, it may be price sensitivity, types of communications that drive what actions etc..). It’s critical that you lay out this framework early in the year. If you wait till the campaign brief to form thoughts around testing, you’ll end up learning little, creating unneeded complexity and generally confused about what works.

Strategy is something that needs investment and fresh perspective. I’ve seen lots of tactics, some that worked and some that didn’t — but I’ve seen very few strategic plans that were set up properly for email marketing or eCRM. With a well-planned strategy, you’ll see fewer and fewer obstacles. “Obstacles are those fearful things you see when you take your eyes off your goals” — and goals begin with a foundational strategy.


This article courtesy of SiteProNews.com

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