User Experience – How Your Visitors Perceive Your Website

The concept of user experience, and the consideration of ideas that lend toward the optimization of that concept, have created a field of interest and study that is growing as a concrete and primary business model regarding the online world. The focus on user experience is defined through standards that involve multiple dynamics. A paramount is placed upon not only the user’s perception of a web site, but also the sites ability to efficiently serve the user’s needs while simultaneously reflecting the business operatives sought after by the owner of the site.

There are many standard sets, such as The Stanford Guidelines, which relate to the functional aspects of a web site, referring to credibility, updates, and other performance based ideals. However, evaluating and applying user experience principles involves a more complex and multifaceted mindset. When dealing with UX, (user experience) a web designer or programmer must incorporate concepts that exist independently, but also blend smoothly and work efficiently.

User Experience is about more than just building a website

Many believe it is the responsibility of the web design company to implement UX effectively in ones websites, yet in reality this is a common misconception by many business and associates. In reality, all areas of development of a website are critical, especially the content as it contains the philosophy of your business and is the key in sharing this philosophy with your users. Along with effective content organization, marketing techniques and add to the overall effectiveness of a web-site, by understanding what your visitors are looking for when they visit your site.

There are many aspects of User Experience that are very complicated and in many ways this discipline is still being developed and mastered. Many debate whether the topic is even a distinct area of study. Louis Rosenfeld, an author and publisher who focuses on web information architecture claims of UX that, “At best, it’s a common awareness, a thread that ties together people from different disciplines who care about good design.” While this may be true in many aspects, the discipline albeit still forming, is commanding extensive attention via statistical research methods throughout the online arena.

The Specific Set Of Concepts To Follow

The UX Honeycomb Model, designed by information architect Peter Morville, lays out a specific set of Concepts to be systematically applied when designing a site. Usability with a strong focus on emotional design principles use functional aspects to provide comfort and attraction to a given website.

This supports the fact that all facets of custom web design and consultation come into play when analysing how a user will feel and react when they visit your site.

One of the important areas to think about when implementing UX principles is to consider other proven sites without copying the exact UX. User Experience is really very complicated and can’t simply be applied through blanket methodology. The unique user experience if defined via the identity and purpose of each individual site. Therefore, attempting to apply standard methods in order to copy a set formula of another site with a different set of values can be not only detrimental, but also wasteful.

Every site must have its own unique angle when it comes to User Experience

Every project engaging UX principles call for a custom outline predicated on the business or non-profit’s available resources, abilities, timeline, finances, and a plethora of realistic factors.

Additionally, because the concept of UX is based on users or people, a detailed paradigm of interpersonal qualities in many ways define the effectiveness of user experience initiatives.

Therefore, attempting to broadly and forcefully incorporate a devotion to UX, rather delicately fuse it with existing business principles, would be an ineffective strategy. Steve Baty, principal and user experience strategist at Meld Consulting, concludes that, “People cling to things like personas, user research, drawing comics, etc…In reality the best designers have a toolbox of options, picking and choosing methods for each project what makes sense for that particular project.”

In the world of online efficiency, user experience models and principles are in many ways the logistic DNA of a site as it relates to its audience. In effect, the result of that blueprint proves to be the signature or fingerprint that separates a simply conducive web site from an engaging, capturing, and truly optimal site that rewards the user, developer, and company in a similarly gratifying manner.

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This article courtesy of SiteProNews.com

Size Really Does Matter – At Least When it Comes to Twitter

Back in the days when newsletters first hit the Internet, they were usually published in text format because many email clients did not support HTML email just yet. One of the problems many publishers faced was long URL’s being split in half and not being clickable to the reader. To solve this problem, shortening services started to spring up that would take a long URL and cut it down to a reasonable size.

With the popularity of Twitter and the confines of 140 characters, URL (link) shortening services are in high demand once again. When you have such a small amount of space to work with, no one wants a long URL cutting into that precious real estate.

There are a variety of shortening services to choose from, each having their own specific features and benefits. Most of them do work hand in hand with Twitter, allowing you to Tweet the link once it’s been shortened. If you’re an avid Twitter user this is a useful feature to have.

Some only offer a basic shortening service, but many allow you to view stats and metrics on your newly shortened links if you register. If you’re doing any form of social media marketing, it’s nice to be able to see if anyone’s actually clicking on all the links you’re sending out to the “Twitosphere”, or posting on Facebook and other sites. Tracking will give you an indication that you’re being heard and that people are actually paying attention to what you have to say.

Another important thing to look for is whether or not the shortening service uses 301 redirects. This is the most search engine friendly, and forces the search engine to look at the destination URL, not the domain of the shortening service itself. A 301 stands for a permanent move, not temporary. What this means is, you want the links you’re sending out to be given credit by the search engines, not the shortening service itself. Make sense?

Many allow custom URL’s, which allows you to use your name or company name in the links you create. This is great for branding purposes. Think of it as a vanity license plate. Instead of being just a regular URL it’s your own special creation.

Let’s review a few options:

1. http://TweetBurner.com- A bare bones tracking service which allows you to shorten any link and then share it instantly with your Twitter followers or Friendfeed. Basic stat tracking is available so you can see how many people clicked on your link.


2. http://Cli.gs – A shortening service which includes full analytics. You can create links that include your brand in them. Free to use. It’s easy to send your links to Twitter with one click.


3. http://Bit.ly – This is Twitter’s default shortening service and used by Tweedeck.com. It allows you to track performance of your links in real time. Easy to share generated links on Twitter, Facebook, even Gmail. It also offers many extra tools and plug-ins such as a browser bookmarklet and browser sidebar.


4. http://MyTwitterToolbar.com – Free to download and comes complete with a massive list of URL shorteners as well as over 50 Twitter tools. Also includes 100 Twitter tips.


5. http://www.TwitClicks.com – A fairly simple service that allows you to shorten a URL immediately and tweet it. Can also see complete stats. Detailed stats show percentage of browsers used and locations of those who clicked. Check out a short video on how to use it at http://www.youtube.com/watch?v=i1ScPeCd6X4


6. http://www.ExpandMyUrl.com – This service takes a shortened link and gives you the true URL that it points to. Perfect for the paranoid individual who wants to know where the shortened link will send them.


7. http://www.TwitPwr.com – A short URL service which also includes analytics and stats. Their home page shows the top 25 users with the most TwitPwr and also a “hot URL” list of those URL’s that get the most clicks. Free to use.


8. http://1link.in – A multiple link shortening service. Simply type in a list of links and get one link back for all. If you click on the newly shortened link it goes to a page showing details of what sites that link points to, and asks if you want to open them all. If you answer yes, multiple windows will open for each site.


9. http://Go2.me – A different type of link shortening and discussion service which creates shorter links which also contain a chat window to exchange comments with your readers. It’s also easy to share on Twitter, Facebook or email with one click.


10. http://Tw.itter.me – You can customize the shortened link with your name or company name. From what I saw no stats are available.


11. http://budurl.com/ – Another popular service which shows you a real time view of your inbound clicks. This free service allows you to track up to 250 Budurl’s. They offer 3 pay levels of service from $4.00 a month to $49.00 a month. There is a 21 day free trial on any paid service. You can start out free and upgrade your account at any time.


12. http://Tr.Im – Trim those long URL’s and instantly share them on Twitter. If you want stats, you’ll need to register. Offers many different tools and extensions to make for easier sharing, such as a Firefox extension that allows you to view your tr.im stats and tweet your new links quickly.


13. http://short.ie – Keeps all your shortened links in one place. Tracks clicks and allows you to instantly share your list with friends. It can also be connected to your Twitter account for more features. Customization of URL’s also available.


14. http://hootsuite.com: Not really a URL shortening service, but has the ability built in. Hootsuite is a “Twitter Toolbox” loaded with features which are all free. They use ow.ly as their built in link shortener.

If you’ve never tried a url shortening service, you’ll want to find one that fits your needs and start to really utilize it in your online marketing activities. Finding out who’s clicking on your links, time of day, where they’re from and other information will be very valuable in your ongoing efforts as an Internet Marketer.

Remember, when it comes to social media marketing T.M.I (too much information) is a good thing, unlike when your Aunt Ethel wants you to sit with her and go over every detail of her latest vacation . One is helpful, the other just downright painful.

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This article courtesy of SiteProNews.com

How to Develop a Natural Link Building Strategy

In SEO, link building is the practice of accumulating relevant links in order to build up site authority, and rank for certain keyword phrases on search engines. However, link building is often associated with questionable practices like link buying and link spamming. Too many businesses focus on buying sitewide static links, and building a specific number of links. Once they achieve that goal, they tend to forget about their link building efforts. What they have failed to discover is that a successful link building strategy is one that is natural, builds your web presence, and strengthens your brand.

In this day and age in the online world, there are a variety of effective ways to build your brand and links such as using video sharing websites, blogging, and participating in social media. The types of online brands with the most successful online strategies utilize all of these methods of brand building and link building. Sitewide links, or links that are placed on all pages of a website, have lost a lot of their value for the simple fact that they are unnatural. Sitewide links are the links in a template or sidebar under a section such as “friends,” “links,” or “resources.” Many websites get the majority of their inbound links from sitewide linking, but they must build a strong web presence first in order for those sitewide links to be credible and effective.

Tips for Building Your Web Presence

Foundational link building consists of building your web presence in order to really “earn” those sitewide links. You can build your web presence by writing and distributing online press releases, writing guest posts for well-known blogs in your niche, and participating actively in social media and networking sites to build your brand.

Many link building strategists get inpatient and try to build thousands of links in a period of just a month or so. Your ranking may temporarily improve but search engines will spot the unnaturalness in your site’s accumulation of inbound links and come to devalue it. Focus on building your online brand first prior to accumulating so many links. This can take anywhere from six months to a year. Of course there are exceptions to this rule, but to ensure that your long term link building strategy is effective, it is a good idea to keep this timeline in mind.

Build a Diverse Link Portfolio

You can get real power from your links by diversifying your link portfolio. Sitewide links should make up only about 10% of your link building portfolio. Other methods of link building include the following:

Video – Videos can be uploaded to websites like YouTube. Not only will they include a link back to your site, they will show up in search engine results for searches of your company name, product, etc.

Press Building Tactics – In order to generate press and tons of links and traffic to your site, hold big contests and giveaways, and donate money to charity. Anytime you do these things, contact the press and let them know what you are up to in order to get some media attention.

Documents – Upload documents like ebooks, brochures, white papers, and marketing materials to document sharing sites like Scribd. If you upload a document to your own website, you can build links to it by writing blog posts and press releases about it.

In sum, focus on building your web presence and online brand so your links come naturally. No matter what kind of changes happen at Google and other search engines, as long as you focus on maintaining a natural link building strategy, you will not notice any effect on your ranking. A natural web presence will always persevere.

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This article courtesy of SiteProNews.com

Viral Marketing – Using It To Your Advantage

In our technologically expanding world, where the Internet is the most available form of media, Viral Marketing is an extremely effective form of advertising. Before the Web explosion, this form of advertising would have been referred to simply as “word of mouth” or getting your message out by having your customer base spread the word.

Why Use Viral Marketing?

There are several studies that state that if someone has a good experience, chances are they will tell a few close friends. However, with a bad experience people will repeat it to anyone who will listen. Since the pace of the Internet is so much faster than that of word of mouth, you will want to be careful with the messages you put out there. The message you put forth can spread, and spread quickly, whether that message is good or bad.

Viral Marketing is exactly what it sounds like – advertising that works like a virus does. It can be as simple as a message that is attached at the bottom of an email. Like a virus, as the email is sent from one person to another, so goes the attached message. It is like an electronic version of that famous television commercial that said “you’ll tell two friends, and they will tell two friends, and so on and so on…”, only with the World Wide Web, one well placed message can have the ability to reach millions with one click of the mouse.

Remember when Hotmail was starting? You could only get an account if a friend sent you an email with the link. Everyone wanted one, and emails spread like wildfire. And BMW had that great campaign with very famous directors, a very new Clive Owen and very short movies – all on the Internet, which was becoming a brand new venue for movies. You may not have enough money in your advertising budget to hire Clive Owen, but there are still things you can do to attempt some viral marketing.

Essential Features

To tap into the potential power of a viral campaign you will need a few essential elements – free products or services that are easily transferred to others using existing communications networks. These products or services should be something that will exploit people’s natural behaviors and emotions. Some examples beyond commercials would be how-to guides, surveys, best-of guides, educational guides, tools, widgets, quizzes and badges.

Sometimes nothing grabs peoples attention faster than the word FREE. Free trials, free email accounts, free anything can put you in a potential customer’s head. Free can get your name out there and introduce people to the goods or services that will generate future revenues for your business.

There are rewards you can offer as well. Rewarding loyal customers with anything from percentage rebates and coupons for future purchases to free gifts for their continued patronage is another outstanding way to make sure that your ‘virus’ continues to spread.

Know Your Customers

Knowing and understanding your customer base will make your viral marketing more successful; tracking and analyzing what motivates them to want to pass along your message. You need to know what makes them tick. What is going to make the working mother of three take the time out of an already incredibly busy day to not only be drawn to your message, but also be interested enough to pass that message along to the other extremely busy moms in her address book?

As an example, say you have an errand-running service. You could offer a day of running errands to the lucky winner of a contest. All you have to do to enter to win the free day of errands is to register by clicking the link to your website. Strategies such as these can be a bit more effective as the people that register tend to have an interest in the services you offer.

If you can zero in on who your customer is, this type of marketing can be quite inexpensive and highly effective. Online surveys and questionnaires can also be quite useful in getting inside your customer’s head. They can and should be your most valuable resource when it comes to figuring out what they want. Careful consideration of your customer’s needs and the commitment to meet those needs is what will ultimately make you successful in business.

Viral Marketing is a useful tool and it’s something to think about along with your other online marketing strategies. However, you still need to create something unusual and useful that people will naturally want to share and tell others about.

With the Internet there are opportunities to reach a much larger number of people much faster than in decades past. However, the basic marketing rules still apply if you want your viral marketing campaigns to be successful. Know your products or services. Know what demographics you are targeting. Get in their head and figure out what they need to feel compelled to not only spend their hard earned money with you, but what will make them want to keep coming back, and more importantly, bringing their friends with them.

This article courtesy of SiteProNews.com

Put Some SocialOomph Into Your Tweets

TweetLater, over the weekend, changed its name. They are now going by SocialOomph. You can read the official announcement on their blog.

I’ve been using Tweetater – uhm, SocialOomph – now for over six months and I’ve got to say, it’s a great service. I like the fact that I can preschedule tweets for my Twitter account and schedule them to run on a particular time schedule. I also like the fact that I can run multiple accounts through the service.

But the reason they’ve changed their name is still a bit of a mystery, albeit an exciting one. I’m on the edge of my seat waiting to see what other services SocialOomph comes up with next. Here’s what they say on their blog:

To date we have been focusing on providing productivity solutions for Twitter users. We decided to change our name to allow for future expansion into other social media solutions, and to ensure that our brand does not conflict with any current or future legal rights of the Twitter organization.

In other words, this seems like a CYA move, but it also implies a bit of an opportunity move. I’m anxious to see what this “future expansion” is that is mentioned. Will SocialOomph offer services to make managing Facebook and/or LinkedIn easier for businesses? How about YouTube and MySpace? The implication seems to be that SocialOomph will become a third-party social profile management service. I like that.

Meanwhile, today, the management features it offers for Twitterers are awesome. Currently, you can perform the following functions through SocialOomph:

• Schedule tweets in advance
• Pre-program and automatically send direct messages
• Track important keywords as they are tweeted
• Create draft messages that you can re-use
• Track your clicks through Bit.ly URL shortening service
• Automate your follow/unfollow habits
• Vet your followers so you can follow only those people you want to follow
• Run an unlimited numer of Twitter accounts
• Purge your DM inbox to delete unwanted messages
• View @Mentions and Retweets for all of your accounts
• Publish a personal tweet stream as an RSS feed or in XML or Javascript
• Delegate your account to someone else to manage

I think you’ll agree, that’s a lot of features, and MOST OF THEM ARE FREE!

Yes, I said most of them. You see, SocialOomph has a free service and a paid professional service. In order to delegate your account to another party, you have to purchase the professional version, but it’s very affordable. I highly recommend SocialOomph if you are a Twitterer and want an easy-to-use application to manage your Twitter accounts.

I encourage you to check out SocialOomph for yourself. If you are a blogging customer of ours we’ll manage your SocialOomph account for you for $100/month and incorporate it with your blog. If you are not a blogging customer of ours, we’ll still manage your account for $150 per month. Just give me a call at 717-528-4005.

Get your SocialOomph account right now.

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This article courtesy of SiteProNews.com

Are Your Clients Looking for You?

Wake Up – Your Clients Are Looking for You!

If you’re going to use the power of the Internet to try to find clients, you have to first understand how prospective clients are going to find you. You need to drop your preconceived notions about how you see your business, and start thinking about how potential clients are going to see your business. To do that, you need to try to put yourself in their shoes.

Understanding Web Searches

Let’s suppose, for example, your business is centered around providing consulting to customers who need help with back pain in New York. When you sit down to start designing your web strategy, you might hire a copywriter to create content with the keywords, “back pain consultant,” or “pain coaching.” However, those terms won’t likely bring you much in the way of good, solid traffic from potential clients.

In fact, the only people who are likely to search for “back pain consultant” are people like you whose business is helping people with back pain. People trying to solve a problem don’t typically search for things like “coaching” or “consulting.”

Instead, you need to consider how exactly those prospective customers are going to search. They might search for the rather generic phrase, “back pain,” or they might be a little more specific and search for something along the lines of “back pain help” or “treatment for back pain.” Other potential clients will use more of a question-based approach, such as searching for “how can I reduce back pain?” In the case of many niches, such as our back pain example, it’s likely that potential clients will also use a geographic or regional term. Most assume that they need to see someone in person for treatment. So “back pain help new York” might be a common search phrase.

From Information to Solutions

Something else you need to think about in terms of how potential clients are going to find you on the web, is what stage of searching the potential client is at. Understanding whether or not the potential client is ready to buy is key to your marketing strategy.

There are several stages a person goes through before they’re ready to buy:

Identification

This is the earliest point at which a potential client can identify a felt need. It might be back pain, for example. It could be a desire to make money from the comfort of your home. It might be that the person wants to learn a new skill, take up a new hobby, or just improve their overall well-being. At this stage, the person isn’t usually ready to buy. They’re still feeling their way through the problem, and putting words to it.

Web searches at the identification stage tend to be information-based. The objective isn’t to solve a problem, it’s to understand the problem. At this stage, a person might search for “types of back pain” or “back pain symptoms,” but they aren’t as likely to search for “back pain help.”

Clients at this stage are the least likely to buy. However, if you can hook a potential client at this stage, you may get her to come back later on when she is ready to buy. Some remain in this stage; once they learn about the topic they want to learn about, they simply leave it alone forever. They decide that it’s not a problem they want or need to invest any more time and energy trying to solve.

Information

Once a person has identified a need or a problem, they usually set out to learn about it in-depth. They start seeking the advice of experts. This is a transitional stage, where it is more likely that they’ll buy than at the identification stage, but where most people don’t rush into anything. At this stage, web searches tend to be information-based again. However, these searches tend to focus on the other end of the need or problem: how to fix it. So here a person might search for “back pain solutions” or “back pain treatment options.” This is where real value-added content comes in handy on your website.

Being able to provide usable and reliable information helps to position you as an authority in your niche. Once the customer is ready to buy, they’ll remember your expertise and come back to you.

Purchase-Ready

At this point, the potential client is ready to buy. They understand the problem or need, know what can be done about it, and are ready to pay someone to get their solution. These are your best prospects, and the easiest people to convert into a sale. People who are ready to buy can get very specific in their search terms. They might search “back pain treatment in New York” or even “back pain physiotherapist.” Their search terms indicate that they don’t just want to know about a problem or a need, but that they’re ready to fix it.

Many potential clients don’t search the web at this stage, however. During the first two stages of their web search process, they have probably identified a reliable source of information. At that point, they’re more likely to go back to that reliable source than they are to search randomly for someone else. If that authoritative source doesn’t offer a direct solution, that’s when the potential client will start their search.

Marketing Across the Stages

Effective marketing for your coaching business will at least touch on each of these stages. While the details and specific tactics may vary from one niche to another, most coaches will want to spend their time in the second stage. By providing useful information to potential clients, you build your image as an authority in your field. Not everyone will seek your services, however most will. By adding real value, you create a positive experience for the client and engender a certain degree of trust. When the time comes for a solution, they’re going to come to you rather than randomly searching on Google (or flipping through the Yellow Pages, for that matter).

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If you’re struggling to implement a simple, effective internet marketing strategy then Anton Pearce can help. With over 10 years of experience helping professionals to build their online business Anton can show you the changes you need to make to get more leads, more clients and more sales from your website. Visit http://antonpearce.com for more free and paid resources to power-up your marketing.

This article courtesy of SiteProNews.com

Marketing in the New Technological Eco-System

There is a whole technological Ecosystem developing before our eyes, that we can either ignore; adapt to slowly at our own pace (recommended!); or race to embrace. These new methods of network marketing provide us with everything from enhanced lead generation, to high level CRM (Customer Relationship Management). Knowing that many industries are slow to move in the technological arena, I am confident that this “Snapshot” will be eye-opening to many of you!

Our Top 5 Sites for Social Networking and Micro-Blogging

These are not just communication devices to chat from, they generate leads and help close sales by increasing exposure and developing relationships. Another purpose they serve is to increase your organic ranking, as search engines are now sending traffic to your site based on these social networking “traffic sources”. Here are just a few to consider…

1. LinkedIn - Use LinkedIn for business referrals and leads. A great way to introduce men to your business. This business-orientated site is used for professional networking and has a primary demographic of males averaging 41 years of age. Your developed “connections” are people you know and trust in the business. Your connections, connections & their connections (called second degree and third degree connections) allow you to be introduced to possible business opportunities. You can join relevant alumni, industry, or professional groups of your choice.

2. Twitter – Use Twitter to notify your clients of latest business developments; promotions and business initiatives. Demographic of 35-49 is biggest. This “follow-me” site allows you to put in up to 140 characters which are displayed on your profile page and delivered to those who have subscribed to, or are following you. You can restrict or allow open access to your “tweets”. It’s free unless you use SMS (short message service). 6 million unique visitors monthly. Currently the fastest growing site in the Member Communities category for 2009. Although discovered by the media, still under 7% of the population uses it, but growth over last year was a whopping 1,382%

3. BizNik – Use BizNik to establish yourself as an expert in the spa industry through articles and content. BizNik is for people building real businesses. It’s a good place to go to share conversation about your business and entrepreneurial endeavours. The site is based on relationships, not referrals. You can teach a seminar; post on the boards; download your articles; host an online event; attend an online event, etc.

4. Facebook - Use Facebook to “tap into the fountain of youth”. Join in by city; workplace; school, etc. You can choose your friends and use privacy settings which allow you to control what type of information is automatically shared. The most popular application is the ability to upload unlimited photos. You can now also send “gifts” for $1.00 with a personalized message to your friends; and post free classified ads to those in your network. 228% growth year over year, with the fastest growing demographic being those 25 years and older.

5. MySpace – Use MySpace to recruit, educate, introduce and increase awareness of your business and industry as a whole. One of the fastest growing websites of all time, with the primary user being 18 years of age and older. This interactive network is a user-submitted site of friends, groups, videos, musicians, photos, blogs, etc. You can use “bulletins” to deliver your message; designated groups can share a common page and message board; full service classified listings are available; you can upload recordings, and much more.

More options… bebo.com; care2.com; classmates.com; del.icio.us; digg.com; flickr.com; friendster.com; meetup.com; orkut.com; ryze.com; stumbleupon.com; yahoo!360; xanga.com; to over 100! And once you have made those decisions, consider these next two systems that are here and should be “coming down your pipes” SOON…

Mobile Marketing

This is the ability to reach consumers on their mobile devices, “where they are”, with incentive advertising and email campaigns. Still in its early stages, perfecting mobile-friendly formats and savvy ways to deliver your message to this captive audience will require a unique approach and your research. Studies show that ad agencies big and small are all rushing to develop mobile- based promotional tools – it’s going to be huge and it’s coming fast. It’s time for you to catch up with exploding consumer online demands. Still only 19% of mobile users have used mobile marketing, but critics say that it increases consumer awareness by up to 24% and increases intent to purchase by almost 5% – that’s good… Start capturing new data, preferences and interest levels from clients now! Some stats: 3.3 billion people worldwide have mobile phones Over 200 million operate phones with text messaging capabilities in North America Over 174 million have phones capable of browsing the web in North America Check out: http://www.mobilemarketer.com/cms/lib/1718.pdf

The Virtual Office

Your office must be wherever you are – you can conduct business from almost anywhere today. If you’re on the move, you’ll need a cell phone/smart phone/personal digital assistant with wireless web. While on the go, use instant messaging and social networking sites to alert, modify, and monitor staff and client wants and needs, on the spot. Your virtual office might consist of some, or all of these: * Videoconferencing and/or teleconferencing combined with presentation software that will allow you to communicate with several people in real time, around the world;

• Live streaming video enables the user to view in real time, anything from a demonstration of spa services, to an onsite, hand-on educational program
• Web-hosted scheduling and booking tools will allow you to manage appointments online;
• Blogs, eNews and Forums are important informational tools to help endorse your brand;
• Web conferencing (webinars) make it simple to hold live interactive seminars with anyone at any time;
• Podcasts are great marketing tools as well as a great educational means for teaching and training staff and your target markets;
• Online video has climbed 340% in recent years, as a means to introduce; learn; and sell from;
• Online sales (shop with us) are fast becoming necessary as a passive, supplementary revenue stream in the spa environment.

If necessary, consider hiring a Virtual Assistant/Cyber Assistant (VA/CA – just Google) and get help with new ways on getting things done in a cyber-environment. Enjoy!

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This article courtesy of SiteProNews.com